Services

Do you have processes in place to understand how your customers view your organization? Your value drivers? Vulnerabilities? Opportunities? Westport Consulting, LLC delivers frameworks to identify and act on valuable customer information. Our customer-focused set of services range from operational point solutions to full-scale transformation. Our methods are designed to meet your business goals specifically.

Voice of Customer

An objective 3rd-party review and analysis of how your customers view your organization. Designed for companies with a relatively small group of customers, this in-depth review will help you gain knowledge about specific clients, and spot trends across your customer base. Objectives are tailored to your goals.

Process Measurement & Improvement

Institutionalize customer feedback and improvements into the most crucial points of interaction your clients have with your organization. Setting up discreet "listening posts" are key, and adapting to information appropriately will set you apart.

Market Benchmarks

Know where your company and its products and services stand relative to competition, all tied to forward-looking customer behavior and key growth drivers.

Workplace Satisfaction

Has your organization invested in culture initiatives? Measure key indicators over time to be sure your efforts are hitting the mark. Gain valuable insights to keep your initiatives on track. How your workforce views your organization is often tied to how your customers feel about you.