About
Westport Consulting provides customer experience management services for small to mid-size businesses, across multiple industries. Our mission is to help you listen to, and leverage your most valuable asset— your customers.
We apply our analytics-based frameworks to maximize your customers' loyalty and:
Transform your average customers into enthusiastic supporters
Foster operational excellence
Reduce customer churn
Retain revenue
How We're Different
Research
Our methodologies are based on years of research that get to the drivers of future customer behavior. Our frameworks are not one-size-fits-all. They are tailored to meet your unique objectives.
Experience
Our professionals have experience as C-level consultants and front-line managers in account management, sales and customer service. We have worn many hats, so understand business transformation from multiple angles.
Partnership
As a trusted advisor, we see you as a partner. Our understanding and embodiment of your mission is critical to mutual success. We are an objective 3rd party who will foster fresh perspectives for your organization.